Policies & Legal

Our Commitment to Transparency

At Lighthouse Pathways, we believe in absolute clarity. Below you'll find all our policies, written in plain language so you know exactly how we protect your data, ensure your safety, and uphold the highest standards of care.

Available Policies

Anti-Slavery Statement

Lighthouse Pathways is committed to preventing modern slavery and human trafficking across our operations and supply chains. We uphold transparency, ethical conduct, and full compliance with the Modern Slavery Act 2015 in everything we do.

Complaints and Feedback Policy

We welcome complaints, concerns, compliments and suggestions - they help us improve. Making a complaint will never affect your care or how you are treated by our team.

Conflict of Interest

Lighthouse Pathways ensures clinical integrity through transparent declarations and IP protection. We prevent commercial bias to maintain high ethical standards for all patients.

Exclusion Criteria for Adults

Lighthouse Pathways maintains safety by identifying patients unsuitable for outpatient care. We ensure individuals requiring crisis support or high-intensity intervention are directed to appropriate emergency or NHS services.

Our Duty of Candour

Lighthouse Pathways is committed to openness and honesty when things go wrong. We will explain what happened, apologise, and tell you what we are doing to put it right.

Privacy Statement

Lighthouse Pathways protects your data via UK GDPR compliance and robust security. We prioritise transparency and individual rights to ensure a secure care environment.

Safeguarding Adults Policy

Lighthouse Pathways protects adults via Care Act compliance and instant safeguarding reporting. We prioritise safety and individual rights to ensure a secure care environment.

Safeguarding Children Policy

Lighthouse Pathways is committed to protecting every child and young person in our care. We act promptly on all safeguarding concerns and work closely with parents, schools, CAMHS, and statutory agencies to keep children safe.

Questions About Our Policies?

If you have any questions about how we handle your information or our practices, our team is here to help provide clear answers.

Ready to Find Clarity?

Take the first step toward understanding. Our friendly team is ready to answer your questions and help you choose the right path for you.

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